Before booking the taxi or minicab via Hounslow Cars, you are require to go through its policies, terms and condition in order to avoid any mishaps. All the notices, terms, and conditions are united in this document. We require you to please read and understand all the terms and conditions before utilising any of the services with us.
With the utilisation of our taxi and minicab services, you acknowledged that you have read and understand all the notices, terms and conditions written in the document. NOTE: the words utilise in the document i.e. "we" and "our" refers to Hounslow Cars.

Information Gathering

If need to ensure for the on-time service then all the bookings should be completed in advance.
When booking the minicab or taxi, every customer is require to provide all the details which are related to their journey. The details which every customer have to provide is as follows:
  • Passenger name
  • Passenger number
  • Passenger pickup and drop-off addresses
  • Travelling date and time
  • For airport transfer, flight details with total number of passengers and luggage
All the above details are very important for anyone booking the minicab. If in case you are travelling with kids and you require to have the baby seat then let us know at the time of booking so that we can arrange it. If in case you are require to have additional pick up and drop off other than that of mentioned at the booking time, additional costs will be charged.

Airport Pick ups

For the airport pickups we have the policy of waiting after the flight lands which is approximately of 45 minutes. If in case you arrive after 45 minutes then we will not be responsible for it at all. We have the flight monitoring system with us so we will track down you flight for you in any case of early or delay landing. In case you are unable to find the driver at the arrivals with the name board then you can contact us on the given contact details. In any case, if you miss your flight then do let us know at your earliest.

Alteration/Changes in the Terms and Conditions

Hounslow Cars reserves all the rights to change or update any of the terms and conditions anytime. All the customers will get notified whenever the changes occur on the website. For any further inquiries or concerns of any clarifications you need, please email us or call us via phone.

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